Returns & Replacements

1. All claims for credit, shortages, and/or damages must be placed within five days of receipt of merchandise.
2. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly prepared or shipped by us or the merchandise is defective.
3. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.
4. Spelling, layout and content will be printed as it appears in the design proof. EKF Promotions is not responsible for any errors made in the design.